When someone dies, knowing what steps to take can be challenging, but we’re here to help guide you through it. If the death occurs at home, reach out to the GP or NHS 111 for a doctor to confirm the passing. If the death occurs in a hospital like Bethlem Royal Hospital, the staff will provide the medical certificate and outline the next steps. After obtaining the certificate, it needs to be registered at your local office — families in this area typically go to the Bromley registry office, and we can support you with booking the appointment or attending with you. When you’re prepared, please contact us anytime, day or night, and our team will bring your loved one into our care. We’ll explain the necessary paperwork, guide you through the funeral arrangements, and ensure everything is handled with compassion, dignity, and at the pace you need.