When a death occurs, knowing the first steps can be overwhelming, but we’re here to guide you through the process. If the death takes place at home, contact the GP or NHS 111, who will arrange for a doctor to confirm the passing. If it occurs in a hospital, such as Hayes Grove Priory Hospital: Dr. George Stein, the staff will provide the medical certificate and clarify the next steps. Once this certificate is issued, it’s necessary to register the death at your local office — typically, for most families, this will be the Bromley registry office. We can assist with scheduling the appointment or attending with you if necessary. When you’re ready, please call us any time, and our team will take your loved one into our care. We will explain the required paperwork, assist you with the funeral arrangements, and ensure everything is handled with the compassion, dignity, and pace you need during this sensitive time.