When someone dies, it can be challenging to know what to do first, but we’re here to guide you through every step. If the passing occurs at home, contact the GP or NHS 111 for a doctor to confirm the death. In case of hospital deaths, such as at Croydon University Hospital, the staff will provide medical certification and assist you with the next steps. After obtaining this certificate, you must register the death at the local registry office, typically the Croydon registry office. We are available to help you make an appointment or attend in person if needed. Whenever you’re ready, contact us any time, day or night, and our team will bring your loved one into our care. We’ll provide guidance on necessary paperwork and funeral arrangements, ensuring that everything is handled with compassion and dignity, at a pace you find comfortable.