When someone dies, it can be difficult to know what to do first, but we’re here to guide you through every step. If death occurs at home, contact the GP or NHS 111 for a doctor to confirm the passing. If it happens in a hospital, staff will provide the medical certificate and assist with the next steps. Once the certificate is issued, the death needs to be registered at your local office—typically the Croydon registry office. We can assist with booking an appointment or attending in person if needed. When you’re ready, call us anytime, and our caring team will bring your loved one into our care. We’ll help you understand the necessary paperwork and guide you through arrangements with compassion and dignity, all at a gentle pace.