When someone passes away, it can be overwhelming to know what to do first, but we’re here to guide you through every step. If the death occurs at home, please contact the GP or NHS 111 so that a doctor can confirm the death. If it happens in a hospital, such as Memorial Hospital, the staff there will provide the necessary medical certificate and assist you in understanding the next steps. Once issued, the death must be registered at your local office — for most families in this area, that will be the Greenwich registry office — and we can assist you with booking the appointment or attending in person if you need support. When you’re ready, please reach out to us anytime, day or night, and our compassionate team will bring your loved one into our care. We’ll clarify what paperwork is needed, guide you through the funeral arrangements, and ensure everything is handled with compassion, dignity, and at the gentle pace you require during this difficult time.