When someone passes away, knowing where to start can be challenging. We’re here to offer step-by-step guidance. If the death occurs at home, please contact the GP or NHS 111 to confirm the passing. If it takes place in a hospital, such as Greenwich Hospital, the staff will assist in issuing the necessary medical certificate and outline the next steps. Following this, the death must be registered at your local office — for most families in our area, this will be the Greenwich registry office. We can assist you with scheduling the appointment or accompany you if needed. When you feel ready, you can reach out to us at any hour, and our team will bring your loved one into our care. We will explain the necessary paperwork, guide you through the funeral preparations, and ensure that everything is approached with the compassion and dignity that you need.