When someone dies, it can be difficult to know what to do first, but we’re here to guide you through every step. If the death occurs at home, contact the GP or NHS 111 for a doctor to confirm the passing. If this occurs in hospitals, the staff will provide medical certificates and explain the next steps. Once this has been issued, the death needs to be registered at your local office—typically the Hackney registry office. We can assist with booking appointments or attending in person as needed. When you’re prepared, please call us anytime, day or night, and our team will bring your loved one into our care. We’ll explain the required paperwork, guide you through funeral arrangements, and handle everything with compassion and dignity at the pace you need.