When someone dies, it can be challenging to know what to do first, but we’re here to guide you through every step. If the death occurs at home, contact the GP or NHS 111 so that a doctor can confirm the passing. If it happens in a hospital, such as Practice Plus Group Hospital, Ilford, the staff will provide the medical certificate and assist you in understanding what happens next. Once this is issued, you need to register the death at your local office—the Redbridge registry office is typically what most families will use—and we can help you with booking the appointment if needed. When you’re ready, please call us at any time, day or night, and our team will take your loved one into our care. We’ll explain the paperwork, guide you through funeral arrangements, and ensure every aspect is managed with compassion and dignity, moving at the pace you require.