When someone passes away, it can be overwhelming to determine the first steps, but we’re here to help guide you through the entire process. If a death occurs at home, the first step is to contact the GP or NHS 111 so that a doctor can confirm the passing. If it happens in a hospital, like Cassel Hospital, the staff will issue the medical certificate and explain the next steps. This certificate must be registered at your local office, typically the Richmond Upon Thames registry office. We can help schedule the appointment or attend in person if you prefer. Once you’re ready, contact us anytime, day or night. Our team will assist you in bringing your loved one into our care, explaining the required paperwork and guiding you through the funeral arrangements with compassion and dignity, all at your pace.