When someone dies, it can be challenging to know what steps to take first, but we’re here to guide you through every phase. If the death occurs at home, please contact a GP or NHS 111 to confirm the passing. If it happens in a hospital like Guy’s or London Bridge Hospital, the staff will provide the necessary medical certificate and help you understand subsequent steps. After issuing this document, the death must be registered at your local office—typically the Southwark registry office—and we can help you with this process, including booking appointments or attending in person if necessary. When you feel ready, call us anytime, day or night, and our team will bring your loved one into our care. We’ll explain the required paperwork, facilitate funeral arrangements, and ensure everything is handled with the compassion, dignity, and gentleness that you deserve.