When someone dies, it’s often hard to know what to do first; however, we’re here to support you through each phase. If the death occurs at home, please contact the GP or NHS 111 for confirmation from a doctor. If the passing takes place in a hospital, such as London Bridge Hospital, the staff will provide you with a medical certificate and offer guidance on the next steps. After the certificate is issued, the death must be registered at your nearest office—most families will typically use the local Southwark registry office—and we can assist with scheduling the appointment or join you in person if needed. When prepared, please contact us anytime, day or night, and our team will care for your loved one. We’ll clarify the paperwork needed, assist you in planning funeral arrangements and ensure everything proceeds with compassion, dignity, and at the pace you require.