When someone dies, it can be overwhelming to determine the next steps, but we’re here to guide you through every phase. If the death occurs at home, the first contact should be the GP or NHS 111, so a doctor can formally confirm the passing. If it happens in a hospital like The Royal London Hospital, staff will provide the necessary medical certificate and help clarify what happens next. This certificate must be registered at your local office — usually the Tower Hamlets registry office — and we can help with the booking or assist you in person if necessary. Whenever you feel ready, please call us at any time, day or night, and our compassionate team will bring your loved one into our care. We’ll explain required paperwork, guide you through funeral arrangements, and ensure everything is treated with dignity, respect, and the gentle pace you need during this difficult time.