When someone dies, it can be difficult to know what to do first, but we’re here to guide you through every step. If the death occurs at home, contact the GP or NHS 111 so that a doctor can confirm the passing. If it occurs in hospital, such as Barnet Hospital, the staff will provide a medical certificate and help you understand the next steps. Once this has been issued, the death needs to be registered at your local office—the Barnet registry office—and we can assist you with booking the appointment or attending in person if needed. When you’re ready, please call us anytime, day or night, and our team will bring your loved one into our care. We’ll explain what paperwork is required, guide you through funeral arrangements, and ensure everything is handled with compassion, dignity, and the gentle pace you need.