When someone passes, it can be challenging to determine the first steps, but we are here to guide you through each part of the process. If the death occurs at home, reach out to the GP or NHS 111 to have a doctor confirm the passing. If it happens at a hospital, such as Croydon University Hospital, staff there will issue a medical certificate and clarify any necessary follow-up. After obtaining this certificate, the death must be registered at the local office—typically the Croydon registry office. We can help you book an appointment or accompany you if needed. When you feel ready, please reach out to us anytime, day or night, and our compassionate team will bring your loved one into our care. We will clarify the required paperwork, assist with funeral arrangements, and ensure everything is handled with the utmost dignity and sensitivity, at a pace that feels comfortable for you.