When someone dies, it can be challenging to know the first steps, but we’re here to guide you through the entire process. If a death occurs at home, you should contact the GP or NHS 111 so a doctor can confirm the passing. If it happens in a hospital, such as Queen Elizabeth Hospital, the staff will assist you with the medical certificate and outline what happens next. Once this certificate is obtained, you must register the death at your local registry office, typically the Greenwich registry office, and we can help book that appointment or accompany you if necessary. Whenever you’re ready, please call us, day or night, and our team will care for your loved one. We’ll explain the required paperwork, guide you through the funeral arrangements, and ensure everything is handled with compassion, dignity, and the gentle pace you require.