When someone passes away, it’s common to feel uncertain about the initial steps. If the death occurs at home, the first step is to contact the GP or NHS 111 so a doctor can confirm the death. If it occurs in a hospital, like Homerton University Hospital, the staff will provide the medical certificate and guide you through the subsequent process. After obtaining this certificate, the death must be registered at the local office, typically the Hackney registry office; we can assist you in booking the appointment or attending if necessary. Once you’re ready, we invite you to call us at any hour, and our caring team will collect your loved one respectfully. We will clarify the required paperwork, guide you through the funeral arrangements, and ensure everything is managed with compassion and dignity at your pace.