When someone dies, it can be difficult to know what to do first, but we’re here to guide you through every step. If the death occurs at home, contact the GP or NHS 111 so that a doctor can confirm the passing. If it happens in hospital, such as Milesmary Hospital, the staff will provide the medical certificate and assist you in understanding what happens next. Once this has been issued, the death needs to be registered at your local office, which for most families in this area will be the local Hackney registry office. We can assist you with booking the appointment or attending in person if needed. When you’re ready, please call us at any time, day or night, and our team will bring your loved one into our care. We’ll explain what paperwork is required, guide you through funeral arrangements, and ensure everything is handled with compassion, dignity, and the gentle pace you need.