When a death occurs, it can be challenging to know what actions to take first. We are here to guide you through each step. If the person passes away at home, the first step is to contact the GP or NHS 111 to confirm the death. In a hospital setting, such as Hammersmith Hospital, medical staff will provide the necessary certificate and clarify the next steps. Following this, the death must be registered at your local office; for most families in our area, this will be at the Hammersmith and Fulham registry office. We are here to assist you in booking an appointment or attending in person if needed. Whenever you’re ready, call us at any time, day or night, and our team will bring your loved one into our care. We’ll outline the required paperwork, guide you through the funeral arrangements, and ensure everything is executed with compassion, dignity, and the pace you need.