When someone passes away, it can be challenging to know what steps to take first, but we’re here to assist you every step of the way. If the death occurs at home, contact your GP or NHS 111 so a doctor can confirm the passing. If it happens in a hospital, such as Queen’s Hospital, the staff will provide the medical certificate and help you understand the next steps. After this certificate is issued, the passing needs to be registered at your local office — for most families here, this would be the Havering registry office — and we can assist you by booking the appointment or accompanying you if needed. Whenever you are ready, please reach out to us any time, day or night, and our team will bring your loved one into our care. We’ll guide you through the required paperwork, support funeral arrangements, and ensure everything is handled with compassion, dignity, and at a pace that feels comfortable for you.