When a loved one passes away, it can be overwhelming and challenging to know the right steps to take. We’re here to guide you through every aspect of this process. If the death occurs at home, your first action should be to contact the GP or NHS 111. This ensures that a doctor can promptly confirm the passing. If the death takes place in a hospital like Victoria Hospital, the staff will assist you in obtaining the medical certificate and give you guidance on the next steps. Once you receive the medical certificate, the next crucial task is to register the death at your local registry office — for most families in our area, this would be the local Havering registry office. We can assist you with scheduling the appointment and, if necessary, accompany you in person for support. Whenever you feel ready, please feel free to call us at any hour, day or night, and our team will bring your loved one into our compassionate care. We’ll help clarify what paperwork is needed, guide you through the funeral arrangements, and ensure that everything is handled with the dignity, compassion, and gentle pace you deserve during this difficult time.