When a death occurs, it can be overwhelming to decide what to do first, but we’re here to provide gentle guidance through the process. If the death occurs at home, please contact the GP or NHS 111 to ensure a doctor can confirm the passing. If the death happens in a hospital, like Queen’s Hospital, hospital staff will provide the medical certificate and assist you with the subsequent steps. Once the medical certificate is issued, the death needs to be registered at your local office. For most families in this area, this would be the local Havering registry office, and our team can assist with booking the appointment or even attending in person if necessary. When you’re ready, please reach out to us any time, day or night. Our caring team will bring your loved one into our care, explain which paperwork is required, guide you through the funeral arrangements comprehensively, and handle every aspect with compassion, dignity, and the gentle pace you need at this time.