When someone dies, it’s common to feel uncertain about the next steps, but we’re here to assist at every turn. If the death occurs at home, contact the GP or NHS 111 to confirm the passing. If it happens in a hospital, such as Victoria Hospital, the staff will issue the medical certificate and guide you through the next steps. After obtaining this certificate, the death must be registered at your local office — for those in this area, it will be the local Havering registry office — and we are ready to help with scheduling the appointment or attending in person if needed. When you’re ready, please don’t hesitate to call us any time, day or night; our team will bring your loved one into our care. We’ll outline the requisite paperwork, assist you with funeral arrangements, and ensure everything is managed with compassion, dignity, and the gentle pace you need.