When someone passes away, it may be challenging to know what steps to take first, but we are here to guide you through each stage. If the death occurs at home, please contact the GP or NHS 111 to confirm the passing. Should it happen in a hospital, such as University Hospital Lewisham, the staff will provide a medical certificate and advise you on what to do next. Once you have the certificate, the death must be registered at the local office, which is the Lewisham registry office for most families in the area. We can assist with appointments or accompany you if needed. Whenever ready, call us day or night, and we will bring your loved one into our care, explaining necessary paperwork and guiding the funeral arrangements, ensuring everything is handled compassionately and at a gentle pace.