When someone dies, knowing the first steps can be challenging, but we’re here to help. If the death occurs at home, please contact the GP or NHS 111 for confirmation. If it happens in a hospital like University Hospital Lewisham, the staff will assist with the medical certificate and explain the next steps. After obtaining this certificate, it’s necessary to register the death at your local office, which is typically the Lewisham registry office for families in the area. We can assist with scheduling your appointment and even attend with you if needed. Whenever you’re ready, feel free to contact us any time, day or night, and our team will bring your loved one into our care. We will clarify the required paperwork, guide you through the funeral arrangements, and ensure that everything is handled with compassion and dignity, allowing you the time to process this difficult moment at your own pace.