When someone dies, it can be difficult to know what to do first, but we’re here to guide you through every step. If the death occurs at home, contact the GP or NHS 111 to have a doctor confirm the passing. If it takes place in a hospital, such as Mile End Hospital, the staff will issue the medical certificate and help you understand next steps. After this is done, the death must be registered at your local office; for most families, this will be at the Tower Hamlets registry office, and we can assist with booking the appointment or attending in person if needed. Once you’re ready, reach out to us anytime, day or night, and our dedicated team will bring your loved one into our care. We’ll guide you through the necessary paperwork, funeral arrangements, and ensure everything is handled with compassion, dignity, and the pace you need.