When someone dies, it can be challenging to know what steps to take first, but we are here to guide you through the process at every stage. If the death occurs at home, your first action should be to contact the GP or NHS 111, enabling a doctor to confirm the death. If it happens in a hospital, such as Mildmay Hospital, the staff will provide a medical certificate and help clarify the next steps. Once this document is issued, the death must be registered at the local office — for many families in this area, that will be the Tower Hamlets registry office. We can assist you with booking the appointment or even attend with you if needed. Once you’re ready, please call us any time, day or night, and our compassionate team will bring your loved one into our care. We will help you understand the required paperwork, guide you through funeral arrangements, and ensure everything is handled with dignity and care, allowing you to move through the process at your own pace.