When someone dies, it can be difficult to know what to do first, but we’re here to guide you through every step. If the death occurs at home, it’s important to contact the GP or NHS 111 so that a doctor can confirm the passing. When death occurs in a hospital setting, such as Whipps Cross University Hospital, the staff will assist you in obtaining the medical certificate and will provide guidance on what happens next. Once this certificate has been issued, it is necessary to register the death at your local registry office — generally, for families in this area, this is the local Waltham Forest registry office. We can assist you in booking this appointment or we can accompany you in person if needed. Our service is available anytime, day or night. Please call us to bring your loved one into our care. We’ll walk you through the necessary paperwork, help arrange the funeral, and ensure everything is handled with the compassion, dignity, and the gentle pace you need.