When someone dies, it can be difficult to know what to do first, but we’re here to guide you through every step. If the death occurs at home, contact the GP or NHS 111 so that a doctor can confirm the passing. If it happens in a hospital like Erith and District Hospital, the staff will provide the medical certificate and guide what to do next. Once this is done, the death must be registered at your local office — for most families here, that will be the local Bexley registry office — and we can assist you in booking the appointment or attending in person if needed. When you are ready, please call us anytime, day or night, and our team will bring your loved one into our care. We’ll explain the paperwork required, guide you through funeral arrangements, and ensure everything is handled with compassion and dignity at your own pace.