When someone dies, knowing what to do first can often be overwhelming, but we are here to guide you through every step of the process. If the death occurs at home, contact the GP or NHS 111 to ensure a doctor confirms the passing. If the death happens in a hospital, such as Queen Mary’s Hospital, the staff will issue the medical certificate and assist you with understanding what needs to happen next. Once the medical certificate is issued, it’s essential to register the death at your local office—usually the Bexley registry office for families in this area—and we can assist with booking an appointment or accompany you if needed. When you’re ready, please don’t hesitate to call us at any time, day or night. Our compassionate team will bring your loved one into our care, explain the required paperwork, guide you through funeral arrangements, and ensure everything is handled with the dignity and gentleness you deserve.