When someone passes away, it can be challenging to know what to do first. Contact the GP or NHS 111 if the death occurs at home, so a doctor can confirm the passing. If it happens in a hospital like University Hospital Lewisham, the staff will provide a medical certificate and help you with next steps. After receiving this, you need to register the death at your local Lewisham registry office, and we can assist you with booking the appointment or attending in person if needed. Once ready, call us anytime day or night, and our team will bring your loved one into our care. We will explain the necessary paperwork, guide you through funeral arrangements, and ensure everything is handled with compassion, dignity, and the gentle pace you require during this time.