When someone dies, it can be difficult to know what to do first, but we’re here to guide you through every step. If the death occurs at home, contact the GP or NHS 111 to have a doctor confirm the passing. If it happens in a hospital, such as Nuffield Health Parkside Hospital, the staff will provide the medical certificate and explain what comes next. Once this has been issued, the death needs to be registered at your local office — for most families in this area, that’s the Merton registry office — and we can assist you with booking the appointment or attending in person if needed. When you’re ready, please call us any time, day or night, and our team will bring your loved one into our care. We’ll explain the paperwork drawn up, guide you through funeral arrangements, and ensure everything is handled with compassion, dignity, and at the gentle pace you need.