When someone dies, it can be challenging to know what steps to take first, but we’re here to guide you through each stage. If the death occurs at home, please contact the GP or NHS 111 to have a doctor confirm the passing. If it happens in a hospital, such as Kingston Hospital Outpatients – Raynes Park Health Centre, the staff will provide the necessary medical certificate and help explain what happens next. Once this certificate has been issued, the death needs to be registered at your local office — for most families in this area, this will typically be the local Merton registry office. We can assist you with booking this appointment or attend in person if required. When you are ready, please call us anytime, day or night; our compassionate team will bring your loved one into our care. We will explain the paperwork required, guide you through funeral arrangements, and ensure every detail is handled with compassion, dignity, and the gentle pace that you and your family need.