When someone dies, it can be difficult to navigate the next steps, but we’re here to guide you through every stage. If the death occurs at home, contact the GP or NHS 111 so that a doctor can confirm the passing. If it happens in a hospital, the staff will provide the medical certificate and explain what follows. After obtaining the medical certificate, the death must be registered at the local registry office where it occurred, and we can assist with booking the appointment or attending in person if necessary. When you are ready, please call us at any time, day or night, and our team will bring your loved one into our care. We will explain the paperwork required, guide you through funeral arrangements, and ensure everything is handled with the compassion and dignity you need.