When someone dies, it can be difficult to know what to do first, but we’re here to guide you through every step. If the death occurs at home, contact the GP or NHS 111 to have a doctor confirm the passing. If it happens in a hospital, like Royal Marsden Hospital – Sutton, the staff will assist you with obtaining the medical certificate and explaining the next steps. Once the certificate is issued, the death must be registered at your local office, typically the Sutton registry office located at Civic Offices, St Nicholas Way, West Walk, Sutton SM1 1EA, which we can help you with. When you’re ready, please call us anytime, and our team will bring your loved one into our care. We’ll explain the necessary paperwork and guide you through funeral arrangements all while ensuring everything is managed with compassion, dignity, and at a pace that suits you.