When someone passes away, knowing what steps to take can be challenging, but we’re here to guide you. If the death occurs at home, contact a GP or NHS 111 to have a doctor confirm the death. If it occurs in a hospital such as Royal Marsden Hospital – Sutton, staff will issue the medical certificate and advise you on subsequent steps. After obtaining this, you need to register the death at the local office, typically the Sutton registry office. We can assist in booking that appointment or accompany you if required. Whenever you’re ready, please call us at any time, day or night. We’ll bring your loved one into our care, guide you through necessary paperwork, and support you with funeral arrangements, ensuring everything is handled with compassion, respect, and at a pace that suits you.