When someone dies, it is often challenging to know what to do, but we are here to guide you at every step. If the death occurs at home, first contact the GP or NHS 111 for a doctor to confirm the passing. If it happens in a hospital, like Queen Mary’s Hospital, the staff will assist with the medical certificate and any further steps. After this has been issued, the death must be registered at your local office—typically the Bexley registry office—which we can help you book or attend in person if needed. Whenever you’re ready, please reach out to us anytime, day or night, and our team will bring your loved one into our care. We’ll explain the necessary paperwork, guide you through the funeral arrangements, and handle everything with compassion and the gentleness you deserve during this time.