When someone dies, it can be challenging to know what steps to take first, but we’re here to guide you. If death occurs at home, contact your GP or NHS 111 to have a doctor confirm the passing. If it occurs in a hospital, such as Kingston Hospital, the staff will provide a medical certificate and explain the next steps. Once the certificate has been issued, the death must be registered at your local office, which for most families in this area, is the local Kingston upon Thames registry office. We can help you book the appointment or accompany you if needed. When you feel prepared, please call us any time, day or night; our team will respectfully bring your loved one into our care. We’ll guide you through the paperwork needed and support you in making funeral arrangements, ensuring everything is handled with compassion, dignity, and the gentle pace you need.