When someone passes away, it can be challenging to know the right steps to take first, but we’re here to assist you through every phase. If the death occurs at home, contact a GP or NHS 111 to confirm the passing. If it happens in a hospital like Kingston Hospital, the staff will issue a medical certificate and guide you on the next steps. Once the certificate is obtained, you must register the death at your local office, typically the Kingston upon Thames registry office, and we can help you book that appointment if required. Whenever you’re ready, please contact us at any time, night or day, and our team will bring your loved one into our care. We will explain necessary paperwork, assist in funeral arrangements, and ensure that everything is handled with compassion and dignity, matching the pace you need.