When someone passes away, it’s understandably challenging to know the first steps. We’re here to guide you through the process. If the death occurs at home, contact your GP or NHS 111 to have a doctor confirm the death. If it happens in a hospital, like The Lambeth Hospital, the staff will provide the necessary medical certificate and explain what follows. Once you have this, you must register the death at the local office, typically at the Lambeth registry office. We can help you schedule the appointment or accompany you, if necessary. When you are ready, contact us any time, day or night, and our team will assist in bringing your loved one into our care. We will explain the required paperwork, guide you in planning the funeral, and ensure every step is handled with compassion, dignity, and the gentle pace you need.