When someone passes away, it can be challenging to know the next steps. We’re here to guide you. If a death occurs at home, contact the GP or NHS 111 so a doctor can confirm the passing. If it happens in a hospital like St Thomas’ Hospital, the staff will assist with obtaining a medical certificate and inform you of the next actions. Once issued, death needs to be registered at your local office — typically the Lambeth registry office for families in this area. We can help with scheduling your appointment and can attend with you if needed. When you’re ready, feel free to contact us anytime, day or night, and our caring team will bring your loved one into our care. We’ll guide you through necessary paperwork, funeral arrangements, and ensure everything is handled with compassion, dignity, and at your pace.