When someone dies, it can be difficult to know what to do first, but we’re here to guide you through every step. If the death occurs at home, contact the GP or NHS 111 so a doctor can confirm the passing. If it happens in a hospital, like University Hospital Lewisham, the staff will provide the medical certificate. Once issued, the death needs to be registered at the local Lewisham registry office, and we can help you with booking the appointment or attending in person. When you’re ready, please call us at any time, day or night, and our team will bring your loved one into our care, explaining the paperwork required and guiding you through funeral arrangements gently and compassionately.