When someone dies, it can be difficult to know what to do first, but we’re here to guide you through every step. If the death occurs at home, contact the GP or NHS 111 so that a doctor can confirm the passing. If it happens in a hospital, such as Kingston Hospital Outpatients – Raynes Park Health Centre, the staff will issue the medical certificate and help clarify what happens next. Once this has been issued, the death needs to be registered at your local office—most families in this area will be at the local Merton registry office. We can assist with booking appointments or even attend with you if needed. When you’re ready, please call us anytime, day or night, and our team will bring your loved one into our care. We’ll explain the required paperwork, guide you through funeral arrangements, and ensure everything is handled with the compassion and dignity you need.