When someone passes away, it can be challenging to know the first steps, but we’re dedicated to guiding you through each phase. If the death occurs at home, contact the GP or NHS 111 so a doctor can confirm the passing. If it happens in a hospital, such as Nuffield Health Parkside Hospital, the staff will provide the medical certificate and clarify the next steps. Once this is acquired, it’s necessary to register the death at your local office, typically the Merton registry office for most families in the area. If needed, we can help you schedule the appointment or attend in person. When you are ready, call us anytime, day or night, and our team will bring your loved one into our care. We’ll explain the required paperwork, help with funeral arrangements, and ensure everything is handled with compassion and dignity at your pace.