When someone passes away, it can be challenging to know the steps to take, but we’re here to guide you through each phase. If a death occurs at home, please notify the GP or NHS 111 for a doctor to verify the passing. In a hospital setting like St Helier Hospital, staff will provide a medical certificate to explain the next steps. Following this, registering the death at the Sutton registry office is necessary, and we can assist in scheduling the appointment if required. After you’re ready, reach out to us at any time, day or night, and we’ll bring your loved one into our care. We’ll clarify the necessary paperwork, aid in funeral arrangements, and ensure everything is handled with compassion, dignity, and at a pace that suits you.