When someone dies, it can be difficult to know what to do first, but we’re here to guide you through every step. If the death occurs at home, contact the GP or NHS 111 for a doctor to confirm the passing. If it happens in a hospital, such as Bethlem Royal Hospital, the staff will provide the medical certificate and assist you with the subsequent steps. Once the certificate is ready, the death must be registered at your local office — typically, for most families in this area, that is at the Bromley registry office — and we can help you schedule an appointment or accompany you if necessary. When you’re ready, call us any time, day or night, and our team will handle bringing your loved one into our care. We’ll inform you regarding the necessary paperwork, assist with funeral arrangements, and ensure everything is approached with compassion, dignity, and at your pace.