When someone passes away, it can often be challenging to know what steps to take first, but we are here to guide you through the process. If the death occurs at home, it is crucial to reach out to the GP or NHS 111 so a doctor can confirm the passing. Should it happen in a hospital like Guy’s and St Thomas’ Hospital, the staff will provide the necessary medical certificate and will assist you in understanding the next steps. After the medical certificate is issued, the death must be registered at your local office—typically the Lambeth registry office—and we can help you make the appointment or attend in person if that’s needed. Whenever you feel ready, please reach out to us day or night, and our dedicated team will care for your loved one. We’ll clarify what paperwork is necessary, assist you in making funeral arrangements, and ensure everything is taken care of with compassion and dignity at a pace that suits you.