When someone dies, it can be overwhelming trying to know what steps to take first, but we’re here to guide you through every stage of this difficult process. If the death happens at home, your first contact should be the GP or NHS 111, so that a doctor can confirm the passing. If the death occurs in a hospital, for instance, at Queen Mary’s Hospital, the staff will provide the necessary medical certificate and assist you in understanding the subsequent steps. After obtaining this certificate, it is crucial to register the death at your local office — for most families in this area, you’ll need to visit the local Bexley registry office, and we can help you schedule the appointment or accompany you if necessary. When you’re ready, we encourage you to call us at any time, day or night, and our compassionate team will ensure your loved one is taken into our care. We will explain the paperwork required, guide you through all funeral arrangements, and ensure that everything is handled with the utmost compassion, respect, and at a gentle pace that meets your needs.